Sept. 18, 2025

…Adds, sanctions not to punish operators

The Kenyan High Commissioner to Nigeria and officials from the airline and JKIA, Kenya Airways on Wednesday paid the sanction fee as penalty for consumer protection-related infractions.

According to NCAA in a statement on Thursday, the sanctions are not to punish operators, but to help improve their flight operations, especially with regards to safety and passenger handling protocols.

“Kenya Airways has a long-standing relationship with Nigeria and we look forward to improvements in their Nigeria operations. The sanctions do not diminish the positive aspects of the airline’s operations. This was a case-specific penalty.

While commending the airline for complying with the determination of the NCAA, “we must be reminded that the timeframe for the resolution of the cases for which this sanction was announced has since elapsed. Therefore, the payment of sanction fines do not conclude the issues.”

NCAA however, pledged to follow through, while assuring both passengers and airlines of its commitment to protecting their rights and responsibilities.